Shipping

First off - we're not Amazon!
We don't have thousands of items sitting in a massive warehouse, with folks with shopping trolleys packing up parcels 24 hours a day! However - we'll do our very best to get your purchases shipped to you as soon as possible... but it may take us up to 5 working days to pack your parcel - possibly longer if some of the items are 'bespoke'. When we receive your order, we'll email you with an estimate of how quickly we hope to pack your parcel and despatch it. If you need something for a specific date - please contact us via the Contact Form and we'll tell you if it's possible.

Shipping costs - within Ireland
We've tried very hard to keep the shipping costs down for you.
Within Ireland, we use An Post to economically send small, light, thin (less than 25mm) items - like jewellery, unframed photos and maps etc. for a fixed rate of €6.00, while greetings cards go for a flat rate of €3.
We have negotiated special rates with a national courier - which means we can send 'everything else' for a flat rate of €10 within Ireland (even if your purchases are packed in several parcels in the same shipment). In addition, the signed-for Courier service offers complete peace-of-mind and traceability.

Shipping costs - within Europe
Shipping costs from Ireland to the UK / Europe vary considerably. We send small / light items via An Post, while larger items are most economically sent via Courier. Above 5kg the cost goes up significantly, but many of the items in this shop are relatively light - main exceptions are the miniature stone houses and the West Cork hampers - where the shipping prices are shown separately.

Shipping costs - USA / Canada / Rest of the world
We are very happy to ship your purchases to you in the USA / Canada or, indeed, pretty much anywhere in the world. However - world-wide shipping costs vary enormously, depending on size, weight etc. - so, if you would like us to ship worldwide, please Contact Us with details of what you'd like to buy and we'll get back to you with our best price for shipping. You can still checkout & pay for the items, but your shipping will show as 0.01 Euro, or a small amount - and we will contact you by email to confirm the correct shipping total.

Collect in-store
If you are in or around West Cork, then you are very welcome to purchase your items online through this website and then call in to our shop in Skibbereen, by arrangement, and collect them. The shopping cart will charge you the standard delivery costs - but drop us an email after you have ordered and we'll refund you the delivery costs when you collect.


Multiple parcels
Because we're not Amazon, and the fact that many of the items shown in this online shop are possibly 'made-to-order' for you, we may not be able to make up one single parcel of items from several different craftspeople. So - if your order consists of items from different people, then you will possibly receive several separate parcels as part of one shipment. The good news is you'll only pay €10 (via courier within Ireland) for the shipment, rather than paying for each parcel.

Delivery times
Please allow plenty of time for delivery. Some of the items in this online shop will be 'made-to-order' - so this can take extra time.
If you need an item in a hurry - please email us and we'll talk to the craftsperson(s) concerned and give you our best estimate for a delivery date.
As we said at the beginning - we're _not_ Amazon, and we don't have a warehouse full of mass-produced items - but then, that's why you're here - isn't it?

We are sure that you will be delighted with your purchases
- and a big 'thank you' for shopping at West Cork Crafts!